Why Is a Stable Connection Important?
Prevents assessment progress from being lost.
Ensures Follow-Ups, supporting media, and updates are saved.
Allows real-time syncing between team members and admins.
Checking Your Internet Connection
If MyClass is not loading correctly or you’re experiencing delays, try the following:
Test Your Connection:
Try opening another website to check if your internet is working.
If using Wi-Fi, switch to a wired connection for stability.
Refresh Your Session:
On desktop, refresh the page (CTRL + R or CMD + R).
On mobile, close and reopen the app.
Try a Different Network:
If possible, switch to another Wi-Fi network or mobile data.
Reduce Background Activity:
Close unnecessary apps or browser tabs that may slow your connection.
Troubleshooting Data Loss Issues
My progress isn’t saving automatically.
Possible Causes:
The internet connection was unstable.
The internet connection was lost.
Solution:
Check your Wi-Fi or mobile data connection.
Try restarting the app by closing it out.
Try logging out and back in to refresh the app.
I lost progress due to a connection issue.
Possible Causes:
Data was not synced before disconnection.
The session timed out.
Solution:
Refresh the page and check if recent changes were saved.
If you’re using mobile, restart the app and check for updates.
Contact an Admin to see if previous responses were recorded on the assessment.
MyClass is slow or keeps freezing.
Possible Causes:
A weak internet connection.
Too many apps or tabs running.
Solution:
If you’re on desktop, close unused browser tabs or background apps.
Try using a different web browser (Chrome, Firefox, Edge).
Restart your device and reconnect to MyClass.
If you’re on mobile, try logging out and back in.
Restart your device and reconnect to MyClass.