My Assigned Areas Are Not Showing Up
Possible Causes:
You are not assigned to assess the area.
The assessment hasn’t been started by an admin user.
Solution:
Check the Assessments Dashboard to confirm you are assigned.
Refresh the page or log out and log back in.
Ask your admin to verify your assignment.
I Can’t Access a Specific Area
Possible Causes:
You are not assigned to assess the area.
The area is restricted based on user roles.
You don’t have permission to modify the assessment.
The Due Date is overdue.
Solution:
Confirm with your admin that you have the correct role to access the area.
Ask your admin for an extension and to set a new due date.
My Assigned Area Isn’t Updating
Possible Causes:
The system did not sync properly.
There is a connection issue preventing updates.
Solution:
Refresh the page or restart the app.
Ensure you have a stable internet connection.
Refresh the app by logging out and back in.
I Completed My Assigned Area, But It Still Shows as Incomplete
Possible Causes:
A required question was skipped.
The assessment was not properly saved.
Solution:
Reopen the Assigned Area and review unanswered questions.
Ensure that all required fields are filled out.